You are here: Home > Archive
by category 'Support'
Still enjoying our Free Account? Upgrade now to take advantage of our unlimited
Our Customer Service Team is standing by to help you during our business hours of
9:00 am - 6:00 pm Monday - Friday (HKT). After hours, please leave a voice message
including your contact information or
send us an email with your contact information and a detailed description
of your question and we are happy to get back to you on the next business day!
CUSTOMER CARE, TECHNICAL AND GENERAL SUPPORT
LOGIN SPREAD ACCOUNT
繁体中文, 简体中文, English
My Account Centre:
If you have more than 1 Spread account, you can switch from Master Account to other Sub-Accounts.
Emails / SMS:
To create your eDM, SMS or WhatsApp campaign.
To manage your contacts, including (1) Import contacts, (2) Export Contacts, (3) Import Contacts to “Do Not Mail” list, (4) Search and Filter Contacts (e.g. search opens, device etc), (5) Create Sign Up Form / Subscription Form Box
To manage an event via online, including send invitation email, monitor no. of registrations and create a web interface to take attendance on-site of event.
To manage your Spread account, including (1) Change password, (2) Add User / Agent, (3) Add sender email address, (4) Change settings of account and email.
After installing Reasonable FanClub (an app) in your facebook fanpage and launched your campaigns to collect fans Likes, the collected email addresses are store here.
(Top Right Corner)
Shows your login email address, Account expiry date, No. of email credits you’ve used up and the IP of last login for security check.
Enter “Contacts” page > Click “Add or import”.
Create a new list name by typing in the empty box > click “Add”.
Or you may choose an existing list.
To start adding contacts, you may manually type or paste in this box or upload an excel file for large amount of contacts.
To upload with excel, please download the template here:
After finish uploading contacts, the system will show you below figures. To check your uploaded
contacts, click “Contacts” page. The latest contact list is shown at last page.
TYPES OF CONTACTS
Enter “Contacts” page > Click “All Contacts” > View in “Email Status”.
SEARCH AND FILTER CONTACTS
Enter “Contacts” page >Click “All Contacts” > Choose options in “Filter Values”.
You may also filter by behaviors:
GET SUBSCRIPTION BOX CODE
Placing a subscription box on website is a common way to collect email addresses. To get this HTML code, you may enter “Contacts” page > Click “Get web form code” > In no. 1, click “Click here to Get Code”.
After website visitors input their email addresses, the data will be stored in this chosen contact list, i.e. “General”. This is just a default setting, you may create a list before you enter this page.
Type a name here for internal identification, e.g. Email Subscription / Collect from Website / Collect from roadshow
There are three modes. (1) Embedded, the most common and effective way. (2) Pop Up, usually comes with promotions or special offer such as give-away or member discounts. (3) Hanging, website visitors need to mouse over the tab to see it.
It generally displays the outlook of your subscription form, it might look slightly different in PC and mobile browsers.
Copy/past onto your site:
Copy the entre HTML code to a notepad, then you may send to your website designer or web-hosting company to place on your website.
CREATE SIGN UP FORM (LANDING PAGE / URL)
Sign up form can be used as registrations, order form or enquiry form. You may create a sign up form, get the URL, then insert this URL to your eDM “Register Here” button or other buttons on your website.
Enter “Contacts” page > Click “Get web form code” > In no.2, click “Click here to Get Code” > Fill in the fields. Visit here: http://spreademail.net/guides/how-to-create-a-custom-email-signup-form.aspx
Remark: By ticking the box of “Auto fill detail of email exist in your account”, it means when people type email address in the sign up form, other fields such as name and phone will be filled by system automatically; it’s user friendly for mobile users.
CREATE EDM CAMPAIGN
Enter “Emails/SMS” page > Click “Create Email”.
Sending this eDM campaign to who? Click “Choose List” on the right to select your contact list(s).
Recipients can see this email subject. To enhance open rate, you need to strategically think about your email subject, e.g. personalization, time of urgency etc.
This is your email display name, you should input your company name or a well-known name of your products which is easy to identify who you are. By changing the display name and sender email address, your inbox rate and open rate might be affected.
Design your email layout and content here. You may (1) Build a new eDM with tables on your own, (2) Click “Upload Zip Creative” on top right corner to upload the zip file from your designer; in this case, the folder should only have one .html file. (3) Click “Use Spread Template” on top right corner, you may edit our ready-made eDM template and use them without extra charge.
Stay in “Design” tab to work on your layout with Spread editor.
Stay in “HTML” tab to check your html code or directly paste the html code here. Remark: Not every html tag is suitable for eDM, if your designer needs guideline, please contact us.
Stay in “Preview” tab to see how your eDM looks like. This is just for your reference, you are suggested to send emails to exact mail box because it might slightly look different in PC and mobile browsers/apps in reality.
By clicking “Add Creative”, you may have more than 1 design in the same campaign. Or you may have different email subjects for the same design. You may compare the open rate and click rate.
There are three standard links in email footer (Unsubscribe, Forward this email, Update Profile). By default, “Auto Detect” is chosen for you.
You may click “Edit” to type the campaign name for internal identification, recipients won’t view this name.
Publish to Newsletter Archive:
By ticking this box, your eDM will be published here: http://archive.rspread.com/
Your eDM will gain higher chances to be searched in major search engines.
This is for sending “Triggered Emails”. By clicking this link, you may choose the exact URL to create a triggered email. For detailed tutorial, please read here: http://spreademail.net/guides/how-to-send-triggered-email.aspx
Set date and time of sending the campaign. You may click “Advanced” to set daily sending volume and delivery time.
If you have set this eDM as a triggered email, you may decide when will the recipient receive the triggered email, e.g. receive triggered email 1 day after clicking a specific URL.
For detailed tutorial, please read here: http://spreademail.net/guides/how-to-send-triggered-email.aspx
Click this button to save your campaign as draft, you may come back to continue working on it.
Click this button to send out your campaign, then your campaign will be sent to a queue at back end.
Remark: you may pause your campaign if something went wrong.
SPREAD EDITOR MAIN FUNCTIONS
CREATE SMS CAMPAIGN
Enter “Emails/SMS” page > Click “SMS &WhatsApp”.
In “Send Mode”, choose “SMS” first > Type your SMS content in “Message” box > Click “+” to choose
contact list(s) > Click “Send” button to send out your SMS campaign.
CREATE WHATSAPP CAMPAIGN
Enter “Emails/SMS” page > Click “SMS &WhatsApp” > In Send Mode, choose “WhatsApp” first> Type your WhatsApp content in Message box > Click “+” to choose contact list(s) > Click “Send” button to send out your WhatsApp campaign.
There are 2 pages to view report: (1) the campaign page for quick glance, (2) click into a campaign’s email subject to view detail report of that specific campaign.
eDM campaign name, only for your internal identification.
The email subject which could be seen by your recipients.
The eDM campaign was sent to how many email addresses.
How many times did people open your email without repeat counting.
e.g. Bob opened your email 10 times, the no. of Unique Open is 1, the no. of All Opens is 10. If you click into the figure, you can see detailed report.
How many times did people click the hyperlink(s) in your email content without repeat counting.
e.g. Bob clicked hyperlink 10 times, the no. of Unique Click is 1, the no. of All Clicks is 10. If you click into the figure, you can see detailed report.
The function is to track no. of purchase/application from eDM.
e.g. I have an online shop and I want to check how many successful transaction was made by sending eDM.
Number of bounce back emails, including soft bounce and hard bounce.
If you click the figure, you can see detailed report.
Learn more about bounce: http://developer.rspread.com/BounceBack.aspx
How many people reported to email clients (e.g. Yahoo, Gmail) that your email is a spam mail. You cannot control their hands, so placing unsubscribe link on eDM top could be a choice.
How many people clicked the unsubscribe link in your eDM to stop receiving emails from you.
Date and time of sending eDM campaign.
If you click into an email subject of sent eDM campaign, you will see a page like this:
If you no longer want your eDM to be searched in major search engines, you may click “Unpublish”. Remark: Google’s policy is to remove data in 30 days, so even you clicked unpublish, you still need to wait for 30 days.
Copy & Create
By clicking this link, you may re-use this eDM, so you can simply edit the text or images in a faster way. Remark: Please check all URL before real blast.
Export to PDF
By clicking this link, you may export the full eDM report as PDF for record.
By clicking the bubbles in eDM, you can glance the no. of unique clicks and all clicks.
Report by Contact List:
If you sent to more than one list, you may observe and compare the performance of different lists. Some contact lists might be aging, you are suggested doing housekeeping at least once per six months.
Report by Domain:
You may observe and monitor the open rate of different domains. For example, if the open rate of yahoo.com.hk fell sharply when compared to previous campaign, you may request your account manager to look into the matter.
English - http://spreademail.net/support.aspx
Chinese - http://rspread.cn/support.aspx
Tel: +852 3590 4869
Application Programming Interface (API):
English - http://developer.rspread.com/SpreadWS/SpreadWS.aspx?lang=en
Chinese - http://developer.rspread.com/SpreadWS/SpreadWS.aspx?lang=zh-tw
Account Manager / Sales Representative:
An account manager + customer service team will assist you when you need help for campaigns, reports, billings and more. Please refer to sales documents to check who’s your account manager.
OR you may contact our sales representatives to follow up for you.
Thanks for your patience to finish reading this user guide. We know you’ll eventually have more questions like:
Just relax and give us a call, we’re here to help. And don’t forget to read our monthly eNewsletter or announcements on website.
Finally, we wish you lots of successful campaigns and look forward to meeting you in our annual gathering for Spread users!
This problem can be caused by the following reasons:
1. The verification email may have fallen to your SPAM/JUNK folder.
Check your SPAM/JUNK folder.
2. Your mailbox may be full.
Clear your mailbox. Then, go to My Account >
Add & Verify Email and enter your email address to resend the verification
3. You may have mistyped your registered email when you register.
If fortunately you are still logged in:
a. Go to My Account >
Contact Information and change your registered email. Then,
b. Go to My Account >
Add & Verify Email and enter your email address to resend the verification
If you logged out, you may need to register a new account or contact us on email@example.com.
You cannot get it back but you can renew it:
1. At the login page, press the link
2. Enter your Registered Email, press the Get New Password button.
3. You will receive an email titled Spread: Renew your password.
4. Click the link provided in the email. The link will redirect you to a page Password
5. Enter your new passwords and press the Renew Password! button.
Note: If you do not receive the email from us:
Check your Spam/Junk folder of your mailbox.
Check if your mailbox is full.
Our pricing is based on the size of your ACTIVE email addresses stored in our system.
No. You don't. The payment is prepaid monthly.
Yes, we offer sponsorship to business associations, commercial chambers, non-profit
organizations and educational institutions. Free for 1 year subscription with up
to 10000 subscribers.
NO, we are permission-based, we do not sell email addresses.
You need to process Domain Name Resolution. If your domain is aaaa.com, to set up SFP record for the domain, please add one record under the domain, choose “TXT” type and the value is "v=spf1 mx include:rspread.net ~all"
Yes, you can:
1. Make your contact list Double Opt-In. (What
is Double Opt-In?)
With Double Opt-In, you can 100% make sure that your contacts are interested in
receiving your emails. They probably will not report your emails as spam. You can
use our List Builder
together with your
Double Opt-In Option turned ON to build your Double Opt-In Email List.
2. Identify yourself more.
You can identify more on the email's Display Name, Subject and the Content.
3. Add "Permission Reminder" to your emails
At the top of your emails, remind your contacts why they receive your emails, because
some of them may have forgotten.
For example: You receive this email because you have subscribed in our website.
Please add our email into your address book.
4. Avoid Spam-suspected words and symbols.
Such as "free", "guarantee", excessive capital letters and exclamation marks. (More)
5. Avoid Spam-suspected codes.
Such as scripts, web forms.
Our system would continuously make the emails inactive to maintain your email list
1. Subscribers unsubscribed. They no longer want to receive your emails again in
2. The email addresses of the subscribers have 1 Hard Bounces / 10 Soft Bounces.
(What is Hard/Soft
3. Subscribers report your email as spam.
For general inquiry, order issues, or technical support, please feel free to contact
Our support team will provide detailed responses to your questions.
Our live support is available from Mon to Fri 9am to 6pm HKT.
Email Marketing | 電郵推廣 |
NoClone Duplicate File Finder |
K11 Art Shopping Mall |
© Copyright 2004-2014 Reasonable Software House Ltd. All Rights Reserved.